Refund Policy

Digital product notice

GrandmasterTaiChi primarily sells digital educational products, including online courses, streaming lessons, downloadable materials, and related course access. No physical goods are shipped unless a product page clearly states otherwise.

Cancellation before access

You may request cancellation before digital access has been delivered. Once course access, download links, streaming access, account access, or protected materials have been delivered, the order is considered fulfilled and cancellation may no longer be available.

Refund eligibility

• A duplicate payment was made for the same product.
• A technical issue caused by our platform prevents access and we are unable to resolve it within a reasonable support period.
• A refund is required by applicable consumer protection law.

Generally non-refundable situations

Refunds are generally not available after digital content has been accessed, downloaded, streamed, shared, copied, or used, except where required by law. Refunds are also generally not available because a course style, pace, movement selection, personal result, or practice preference differs from your expectation.

How to request support or refund review

Email support@grandmastertaichi.com with your name, order email, order number if available, purchase date, and a short explanation of the issue. We may ask for screenshots or technical details so we can investigate access problems.

Payment disputes and account abuse

Unauthorized sharing, resale, copying, credential sharing, chargeback abuse, or payment fraud may result in suspended or revoked access. We reserve the right to protect course materials and investigate suspicious activity.

Health and training disclaimer

Our courses are educational and cultural learning materials. They do not guarantee health, fitness, therapeutic, martial arts, or personal transformation results. Practice within your ability and consult a qualified professional if you have medical concerns.